How do I install Max Mega Menu Pro?
Simply head to Plugins > Add New > Upload Plugin and select the plugin zip file we emailed to you after purchase.
Upgrading from free? Don't worry - you won't need to rebuild your menus! Upgrading to Pro is a seamless process.
How long will I have to access automatic updates and support?
The Personal and Business licences include support and updates for 1 year. After that the plugin will continue to function, but you won’t get updates or support. We’ll email you 1 month before your licence expires, if you wish to renew you can do so at a 50% discounted rate. The Developer licence includes support and updates for life.
What is the refund policy?
If you’re not 100% satisfied with Max Mega Menu Pro, get in touch within 30 and we’ll refund your payment in full – no questions asked!
Do you charge VAT?
If you are eligable to pay VAT then it will be included on your order, but we’ll automatically adjust the price so that the price you see is the price you pay.
What happens after I pay?
We’ll email you a link to download Max Mega Menu Pro as a zip file. Our Payment Processor (https://paddle.com) will send you an invoice for the purchase.
Will you help me install Max Mega Menu and get it working with my theme?
Yes. After purchasing a licence please get in contact through our support form, providing details of your site and what you’d like help with.
Are my payment details safe?
Yes! We use a secure, specialist third party to process payments (https://paddle.com), your card details won’t touch our servers.
What about updates?
After installation, go to Mega Menu > Licence and enter the licence key we emailed you with the download. Once your licence key is activated you’ll see any newly available updates listed on the Plugins page (in the same manner as free plugins downloaded from wordpress.org)
I have another question, where can I ask you?
Please create a new ticket using the support form (use ‘PreSales’ as the licence key) and we’ll be happy to answer any questions you have! Please do not use this form to ask support questions unless you’re a Pro customer.