Free Users

Please check out our documentation.

If you can’t resolve the issue please make a new post on our support forums.

The following issue types are covered under free support:

  • Bug Reports (reproducible on the Twenty Twelve theme)
  • Theme Integration assistance (for unmodified, freely available themes on

Please allow up to 7 days for a response on the free forums.

For everything else including help with custom & premium theme integration, advice and basic customisation, please purchase a Pro licence and create a new ticket. We aim to respond to all Pro tickets within 24hrs (Mon-Fri).

Pro Version Users

Updates not working?

If you have an active Max Mega Menu Pro licence please use the form below to create a new ticket.

We respond to tickets within 24hrs, Monday - Friday, 10am - 5pm GMT.

If you have not received a response within 24hrs please check your Spam folder.

Create a new ticket – Pro users only

Having trouble submitting the ticket? You can reply directly to any email sent from us (e.g. your purchase receipt email, subject: "Max Mega Menu Pro - Order Complete") and a new ticket will be created.