Please check out our documentation.
If you can’t resolve the issue please make a new post on our support forums.
The following issue types are covered under free support:
- Bug Reports (reproducible on the Twenty Twelve theme)
- Theme Integration assistance (for unmodified, freely available themes on wordpress.org)
Please allow up to 7 days for a response on the free forums.
For everything else including help with custom & premium theme integration, advice and basic customisation, please purchase a Pro licence and create a new ticket. We aim to respond to all Pro tickets within 24hrs (Mon-Fri).