Free Users

Please check out our documentation.

If you can’t resolve the issue please make a new post on our support forums.

The following issue types are covered under free support:

  • Bug Reports (reproducible on the Twenty Twelve theme)
  • Theme Integration assistance (for unmodified, freely available themes on wordpress.org)

Please allow up to 7 days for a response on the free forums.

For everything else including help with custom & premium theme integration, advice and basic customisation, please purchase a Pro licence and create a new ticket. We aim to respond to all Pro tickets within 24hrs (Mon-Fri).

Pro Version Users

Latest Updates - Free (v2.8+) & Pro (v2.1+)

If you have recently updated Max Mega Menu and are expriencing issues, please follow the steps below before contacting us.

  1. Update both Max Mega Menu (free) and Max Mega Menu Pro to the latest versions
  2. Go to Mega Menu > Tools and Clear the CSS Cache
  3. Clear any site caches you have enabled (e.g. minification/caching plugins, CDNs, server caches etc)

Updates not working?

Troubleshooting

Looking for an invoice?

If you have an active Max Mega Menu Pro licence please use the form below to create a new ticket.

We respond to tickets within 24hrs, Monday - Friday, 10am - 5pm GMT.

If you have not received a response within 24hrs please check your Spam folder.

Create a new ticket – Pro users only

    Where can we see the issue in our own browsers? If you are using a "Coming Soon" plugin, please disable it whilst we investigate the issue.

    Important: This contact form does not accept code (HTML/JavaScript) as the request will be blocked by our security firewall. If you need to send us code or images, submit your ticket then wait for a confirmation email. You can reply to the confirmation email including code and attachments.

    Having trouble submitting the ticket? You can reply directly to any email sent from us (e.g. your purchase receipt email, subject: "Max Mega Menu Pro - Order Complete") and a new ticket will be created.