Please note I will be away from January 26th (Thursday) to January 31st (Tuesday). If you have a non-urgent query during this time I would greatly appreciate it if you could delay submitting your support item until I am back. Otherwise I will be covering support during this time and will be responding to support items as usual, although there may be a slightly longer delay between my responses.

I am hoping to come back refreshed, slightly better at snowboarding, and ready to continue making Max Mega Menu better and better throughout 2017. Thank you!

- Tom

Free Users

Please check out our documentation.

If you can’t resolve the issue please make a new post on our support forums.

The following issue types are covered under free support:

  • Bug Reports (reproducible on the Twenty Twelve theme)
  • Theme Integration assistance (for unmodified, freely available themes on wordpress.org)

Please allow up to 7 days for a response on the free forums.

For everything else including help with custom & premium theme integration, advice and basic customisation, please purchase a Pro licence and create a new ticket. We aim to respond to all Pro tickets within 24hrs (Mon-Fri).

Pro Version Users

Updates not working?

If you have an active Max Mega Menu Pro licence please use the form below to create a new ticket. We’ll get back to you within 24hrs (Monday – Friday).

If you have not received a response within 24hrs please check your Spam folder.


Create a new ticket – Pro users only

Having trouble submitting the ticket? You can reply directly to any email sent from us (e.g. your purchase receipt email, subject: "Max Mega Menu Pro - Order Complete") and a new ticket will be created.