Troubleshooting
Fixes for common problems, such as theme styles clashing with the menu, a missing mobile menu or Pro updates failing.
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Pro updates are not working
Not receiving Max Mega Menu Pro updates? Common causes and fixes, including licence activation and server connection issues.
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Max Mega Menu is not working at all
Max Mega Menu not appearing on your site? Step-by-step checks to find out why, and alternative ways to output the menu.
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The menu works, but something doesn’t look right
Max Mega Menu works but something looks wrong? How to identify and remove residual styling from your theme.
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The mobile menu toggle is visible but does nothing when clicked
The mobile menu toggle is visible but nothing happens when clicked? Common causes, including missing scripts and JavaScript errors.
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The mobile menu is completely hidden
Max Mega Menu mobile menu not showing? How to check the responsive breakpoint and theme CSS that may be hiding it.
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I can see two mobile toggle buttons
Seeing two mobile menu buttons? How to hide your theme’s mobile toggle or disable the Max Mega Menu toggle.
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A blank screen appears when I click the blue Mega Menu button
A blank screen when clicking the blue Mega Menu button is usually a plugin or theme conflict. How to find and fix the cause.
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Changes made in the theme editor aren’t being applied
Menu theme changes not showing on your site? How to clear the Max Mega Menu CSS cache and check for caching or CSS output issues.
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The Sticky Menu is not working
Max Mega Menu sticky menu not working? Common causes, including JavaScript errors and theme CSS conflicts, and how to fix them.